Privacy Statement

Last Updated: October 23, 2025

Introduction

Hotel Calle 6 (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, book accommodations, or use our services.

Information We Collect

Information You Provide to Us

• Booking Information: Name, email address, phone number, payment information, arrival/departure dates, and special requests
• Account Information: If you create an account, we collect login credentials and preferences
• Communication Data: Information you provide when contacting us via email, phone, or contact forms
• Marketing Preferences: Your consent and preferences for receiving promotional communications
• Tour Bookings: Information related to tour reservations and travel preferences

Information Collected Automatically

• Essential Cookies: We use strictly necessary cookies to enable basic website functionality, including:
  • Session management
  • Security features
  • Booking system functionality
  • Language preferences
• Usage Data: IP address, browser type, device information, and pages visited (collected via essential cookies only)

We do not use analytics, advertising, or tracking cookies.

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing reservations, managing bookings, and providing hotel services
• Communication: Responding to inquiries, sending booking confirmations, and providing customer support
• Email Marketing: Sending promotional offers, travel advice, tour information, and hotel updates (only with your consent)
• Website Functionality: Ensuring our website operates properly and securely
• Legal Compliance: Meeting regulatory requirements under Panamanian and applicable U.S. laws
• Business Operations: Improving our services and travel recommendations

Legal Basis for Processing (Panama & International Guests)

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill your booking
• Consent: For marketing communications and optional services
• Legitimate Interests: Operating our business, preventing fraud, and improving services
• Legal Obligations: Compliance with Panamanian tax and hospitality regulations

Email Marketing

• You may receive promotional emails about special offers, tours, and travel tips if you consent to marketing communications
• Every marketing email includes an unsubscribe link
• You can opt out at any time by clicking “unsubscribe” or contacting us directly
• We will never sell or rent your email address to third parties
• Transactional emails (booking confirmations, customer service) are not affected by marketing preferences

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, booking systems, and email service providers who assist in our operations
• Tour Operators: When you book tours through our website, relevant information is shared with tour providers
• Third-Party Links: Our website contains links to flight booking sites and other travel services. We are not responsible for their privacy practices
• Legal Requirements: When required by law, court order, or governmental authority in Panama or the United States
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

Hotel Calle 6 uses only essential cookies required for website functionality. These cookies:

• Enable booking and reservation systems
• Maintain session security
• Remember language and basic preferences
• Do not track your behavior across other websites

You can disable cookies in your browser settings, but this may affect website functionality. We do not use third-party tracking, analytics cookies, or advertising cookies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure socket layer (SSL) encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Restricted access to personal information

However, no internet transmission is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Statement
• Comply with legal and regulatory requirements (including Panamanian tax and hospitality laws)
• Resolve disputes and enforce our agreements

Marketing data is retained until you unsubscribe or request deletion.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us using the information below.

Panama Law Compliance

Under Panamanian Law 81 of 2019 on Personal Data Protection, you have the right to access, rectify, delete, oppose processing, and file complaints with the National Authority for Transparency and Access to Information (ANTAI).

International Data Transfers

Hotel Calle 6 operates in Panama. If you are visiting from outside Panama, please be aware that your information may be transferred to, stored, and processed in Panama and potentially the United States through our service providers. By using our services, you consent to this transfer.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to external websites, including flight booking platforms and tour operator sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were made. Continued use of our services after changes constitutes acceptance of the updated Privacy Statement.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Statement or your personal information, please contact us:

Hotel Calle 6
Isla Colon, Bocas del Toro, Panama
Email: contact@hotelcalle6.com
Phone:+507 6640-00497

For complaints regarding data protection under Panamanian law, you may contact: ANTAI (Autoridad Nacional de Transparencia y Acceso a la Información) – Website: www.antai.gob.pa

Your privacy matters to us. Thank you for trusting Hotel Calle 6 with your personal information.